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Privacy Policy

Last updated: March 2025

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The DesignHub, a service offered by Allied Concrete Limited, is committed to safeguarding your privacy. We collect and manage personal information in accordance with the New Zealand Privacy Act 2020. This policy outlines how we handle your data when you engage with our website, request services, or interact with our digital tools and team.

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1. Who We Are

DesignHub is a specialist advisory service of Allied Concrete Limited.
Postal Address: PO Box 1104, Invercargill 9840, New Zealand
Email: [email protected]
 

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2. What Information We Collect

We may collect the following types of personal information:

  • Full name and contact details (email, phone, postal address)

  • Company name and job title (where applicable)

  • Information provided in service request forms or through consultations

  • Interaction data from our website and tools (including chatbots and quote forms)

  • Analytics data via cookies, browser tracking and third-party tools

  • Any additional information provided voluntarily during communication or submissions

If you’re applying for a job with us, we may collect employment-related details for the purposes of recruitment, screening, and onboarding.

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3. How We Collect Your Information

We collect your data:

  • When you fill out forms on our website

  • Through our digital tools (e.g. quote requests, DesignHub services)

  • From email and phone communications with our team

  • Automatically, through cookies and web analytics tools such as Google Analytics, Facebook Pixel, and Google Tag Manager

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4. Why We Collect Your Data

Your personal information is used to:

  • Deliver DesignHub services (such as providing advice, documentation, calculations)

  • Communicate with you regarding your requests

  • Improve our services and digital experience

  • Send updates, resources or promotions (only if you opt in)

  • Comply with legal or regulatory requirements

 

5. How We Share Your Information

We will not sell your personal data.

We may share your information with:

  • Trusted third-party service providers who assist with IT systems, cloud storage, or legal and financial support

  • Marketing and analytics platforms (e.g. ActiveCampaign, Facebook, Google) where you’ve opted in to receive updates

  • Authorities or regulators, if required by law

All third parties are required to handle your data securely and in accordance with this policy.

 

6. Use of Cookies and Tracking Tools

Our website uses cookies, web beacons, and tracking technologies to enhance your browsing experience, analyse website traffic, and serve personalised content or ads.

You can manage cookie preferences in your browser settings or opt out via:

 

7. Data Storage and Security

We store your data securely using encrypted platforms and internal access protocols. Only authorised staff and service providers have access to your personal information. We will retain your data only as long as necessary to provide services or comply with legal requirements.

 

8. Your Rights

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccuracies

  • Withdraw consent for marketing communications at any time

  • Request deletion of your data (where legally permissible)

  • Raise a privacy concern with our Privacy Officer or the Privacy Commissioner

To make a request or raise a concern, contact: [email protected]

 

9. Notifiable Privacy Breaches

If a privacy breach occurs that may cause serious harm, we will notify you and the Office of the Privacy Commissioner as soon as practicable, in line with the Privacy Act 2020.

 

10. Use of Chatbot

Our website features a virtual assistant. Any information you share with this Chatbot, such as your name or email, is handled in accordance with this Privacy Policy. You may engage anonymously or choose to provide contact details for follow-up support.

We recommend not sharing sensitive or financial information. All responses are automated and not a substitute for professional design or engineering advice.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date and may notify you through our website or via email.

 

12. Complaints and Support

If you feel your privacy has been breached:

 

Consent

By using our website, engaging with DesignHub services, or interacting with our chatbot, you consent to this Privacy Policy and the handling of your personal information in accordance with the Privacy Act 2020.

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