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FAQs
Find answers to common questions about DesignHub
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What is DesignHub?DesignHub is a specialised support service for specifiers and design professionals. We offer expert guidance, compliance documentation, and tailored concrete solutions to help ensure your project runs smoothly, no matter the scale or complexity.
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Who can use DesignHub?Our services are open to architects, engineers, designers, developers, and anyone after design inspiration and/or technical support. Whether you're working on residential, commercial, or infrastructure projects, we’re here to support your concrete specification needs.
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What services does DesignHub provide?CodeMark Compliance Confirmation CodeMark Drafting Design Specific Engineered Design (SED) Remote PS4 Booking for SEDs Materials Take-offs/Quantity Surveying Design Advice (Value Engineering) R-Value Thermal Calculations Permeable Concrete Design Support Our services are designed to streamline the specification process and ensure all concrete elements are fit for purpose.
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How do I request help from DesignHub?Complete our form or reach out to our team directly. Our technical experts will connect with you, guide you through the next steps, and provide support tailored to your project needs.
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What’s the turnaround time for DesignHub support?Most initial responses are within 24 hours. Timeframes for delivery of outputs (like compliance documentation or SEDs) depend on the complexity of the request, but typically within 3–5 working days from when all required documents are received and the service is requested.
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Is there a cost to use DesignHub?Many of our services are provided at no cost as part of your partnership with our supply partners. If a request requires external input (e.g. engineered slab design), we’ll let you know upfront and get your approval before proceeding.
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Can DesignHub help me with low carbon or sustainable concrete options?Yes. Sustainability is a key part of what we do. Our team can advise on low carbon concrete solutions, mix optimisation, and help with documentation for Green Star or Homestar credits.
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Do you offer support for non-standard or complex designs?Absolutely. Whether you’re working on sloping sites, thermal performance specs, or engineered retaining elements, our team will collaborate with you to develop a practical, compliant solution.
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Where can I find the latest updates from DesignHub?You can stay up to date with new services, design tools, and project highlights by visiting our News & Updates page. We regularly share useful insights and developments from across the DesignHub team.
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